What should I do? My motorized table just stopped working.

You should call TouchAmerica Technical Support at 800-678-6824, but first some basic trouble-shooting might be a good idea. Problems reported by customers can often be corrected by the table owner in just a few minutes. Even if that's not the case, the more info you have when you call the faster we'll be able to identify the problem and get you back up and running.

If your motorized table is not responding then try to verify the following in sequence:

• Is your table plugged into the wall? If not, plug it in.
• Is the circuit-breaker in your wall panel still on? If not, make sure you're not overloading the circuit with too much other electrical equipment, then reset the breaker and try your table.
• Are all the motor, power, and control device cords properly plugged into the control box (the unit that the hand or foot switch plugs into)? Occasionally these become accidentally disconnected when tables are being moved, cleaned around, etc.
• Do you hear a whirring noise when you activate the foot or hand control? This would indicate your motor is trying to lift the table but is physically damaged in some way, possibly a broken shear pin or mounting bracket. This type of damage is usually the result of trying to lift a weight greater than that for which the table is rated. Call us.
• Do you hear no noise at all? This can be a dead motor or a defective control box (the unit that the hand or foot switch plugs into.) It can also mean a defective hand or foot control. Because these items are susceptible to being dropped and kicked, they often cause tables not to work. Review the item below, then call us.
• Do you hear a clicking sound coming from the control box? This is almost always caused by the foot or hand control not being plugged in fully. The therapist may have inadvertently tugged too hard on the control and pulled it partially free. Firmly reseat the hand or foot control plug and try again (on pedestal, hilo, cello, and marimba tables it can take a surprising amount of force to get the plug fully seated. Press very firmly. If this doesn't correct the problem, please call us.

Prior to calling TouchAmerica check your hand control or foot pedal for the manufacturer's name. It will be either Linak, Magnetic, or Linemaster. This information will help us serve you faster.

What is the proper way to operate my hot towel cabinet?
There are several steps you can take to ensure many years of trouble-free operation of your TouchAmerica hot towel cabinet. The first is to remove any wet towels from it at the end of each treatment day. We also recommend leaving the door ajar slightly overnight to prevent odors. Lastly, be aware of the substances to which you expose the unit. Certain essential oils -- particularly those of the mint family -- are somewhat volatile and can cause a chemical reaction with the rubber gaskets on the door of the hot towel cabinet, causing them to melt. This can easily be avoided by wiping down the interior of the unit at the end of each treatment day.

How do I insert my flex arm rests into the sides of my massage table?
You may notice that the metal rods on your flex arm rests are further apart than the holes on the side of your table. This is by design. The armrest is hinged in the middle, underneath the upholstery. To get the rods to line up with the holes on your table you need only bend each armrest so that the middle "flexes" up and draws the two rods closer together. After inserting the rods in the holes and releasing the armrest the outward pressure will hold it firmly in position.

Why won't the manual-lift head or leg section of my table stay where I position it?
Your table has hydraulic cylinders under the head and foot sections which control the lifting function. A small trigger on the end of each cylinder must be depressed to allow the table section to be moved, and the same trigger must be released to hold the upholstered section in the position you desire. If the head or leg section won't lie flat, or if it won't stay in the position you place it, there is a small chance the cylinder has worn out or the trigger is not operating properly. The hydraulic cylinders are under pressure and may cause the table top to rise or fail to support weight if the locking trigger is not functioning. If so you can order a replacement from us. More often, however, your cylinder release mechanism only needs to be recalibrated.

How do I make my face cradle hold more securely?
After a period of continual use the adjustable facespace will require tightening. The need for this will be hastened if undue downward pressure is routinely applied to the mechanism, such as clients accidentally sitting on the facespace or using it to push up from the table after a session.